AR Support Advocate

Remote

Job Type

Part Time

About the Role

The Accounts Receivable Support Advocate (ARSA) is the member of our Accounts Receivable Team that is responsible for maintaining, updating and supporting our entire team within our AR Support Team at Dentistry Support LLC, TM. The ARSA works closely with their Team lead and Director as well as other members of the leadership team. As one of the most critical and essential positions within an organization, the ARSA must be a skilled communicator, extremely detailed team member and driven businessperson who can spur Dentistry Support’s AR Team to grow by way of customer service, grace, accuracy in reporting, honesty and camaraderie with the team. This position is especial vital to not only the team but to our clients at Dentistry Support, LLC TM.

Key Concepts

Engagement
Servant Leadership, Dental Billing Expert Execution, Positive Team Environment and Collaborative Mindset.

Growth
Expansion of Dental Billing overall, Client growth and Team growth as a result of diligent and intentional effort.

Consistency
A high volume of exceeding dental billing expectations for the company and clients we serve through consistency, accountability and follow through.

Daily Commitments

  1. Responsible to all aspects of AR Support.

  2. Submit dental claims in all dental software's (will train)

  3. Complete billing schedule according to office specific schedule

  4. Complete payment posting

  5. Contact patients

  6. Revenue Cycle Management and follow through

  7. Complete comprehension of Appeals, Refiles, Disputes, Escalations, Claims, Statements with regard to dental billing

  8. Understand and articulate a Explanation of Benefits

  9. Update and Maintain Dual Control Billing Sheets

  10. Dental Software Updates

  11. Daily Recap Updates

  12. Maintain Best Practices

  13. Update and communicate through HIPAA compliant program

  14. Triage Urgent Billing Requests by priority and with accuracy

  15. Provide weekly updates to Team Lead

  16. Attend or conduct weekly meetings with team

  17. Attend or conduct morning huddle meetings with team

  18. Clock in/out with proper template


More details on daily commitment will be shared upon hire.

Requirements

  • High school Diploma or equivalent.

Minimum of 3 years key knowledge in

  • Dental Office Work Flow

  • Claims Knowledge of ALL insurance company types

  • Basic Dental Terminology

  • Billing Dental Terminology

  • Dental standard knowledge

  • Payment posting, adjustments and EOB understanding


More details on requirements not posted here will be shared during the interview process.

Terms

This position requires willingness to be part of our 3-9 month training program depending on experience and progress of the courses. During this time our ARSA's will be trained on customer service, personality types, and communication. In addition you will become a subject matter expert in Accounts Receivables for Dental Offices. Our team is dedicated to training up our team in the way they should go. This means a complete reset on customer service and dental billing knowledge from a dental stand point. Our goal is to fully align our Core Values and Mission statement with you to deliver results to our clients. This position comes with full screen and audio recording of all activities while clocked in for work. This is to protect our clients and patients through HIPAA and PHI compliance. Upon completion of our training program our ARSA's will be required to maintain ongoing training to ensure the top level of customer service and knowledge of accounts receivables support for our clients.

About the Company

Disclosure

Dentistry Support, LLC TM is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dentistry Support, LLC makes hiring decisions based solely on qualifications, merit, and business needs at the time.