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Eligibility Support Advocate


Job Type

Full Time

About the Role

The Eligibility Support Advocate (ESA) is the member of our Eligibility Team that is responsible for maintaining, updating and supporting our entire team within our Eligibility Support Team at Dentistry Support ®. The ESA works closely with their Team lead and Director as well as other members of the leadership team. As one of the most critical and essential positions within an organization, the ESA must be a skilled communicator, extremely detailed team member and driven businessperson who can spur Dentistry Support’s Eligibility Team to grow by way of customer service, grace, accuracy in reporting, honesty and camaraderie with the team. This position is especial vital to not only the team but to our clients at Dentistry Support ®.

Key Concepts

Servant Leadership, Eligibility overall support, Positive Team Environment and collaborative mindset.

Expansion of Insurance Verification Team, Client growth and accuracy for patients.

A high volume of exceeding eligibility verification services for the company and clients we service through consistency, accountability and follow through.

Daily Commitments

  1. Responsible to all aspects of Eligibility Support.

  2. Verify Dental Benefits for ALL Insurance Types (will review at interview)

  3. Complete eligibility verification according to office specific schedule

  4. Complete customized break down, note and dental software for every patient every time

  5. Contact patients

  6. Update and Maintain Verification Sheets

  7. Dental Software Updates

  8. Daily Recap Updates

  9. Maintain Best Practices

  10. Update and communicate through HIPAA compliant program

  11. Triage Immediate Insurance Verification Requests by priority and with accuracy

  12. Provide weekly updates to Team Lead

  13. Attend or conduct weekly meetings with team

  14. Attend or conduct morning huddle meetings with team

  15. Clock in/out with proper template

More details on daily commitment will be shared upon hire.


  • High school Diploma or equivalent.

Minimum of 3 years key knowledge in

  • Dental Office Work Flow

  • Eligibility Verification of ALL insurance company types

  • Basic Dental Terminology

  • Eligibility Dental Terminology

  • Dental standard knowledge

More details on requirements not posted here will be shared during the interview process.


This position requires willingness to be part of our 3-9 month training program depending on experience and progress of the courses. During this time our ESA's will be trained on customer service, personality types, and communication. In addition you will become a subject matter expert in Eligibility Verification. Our team is dedicated to training up our team in the way they should go. This means a complete reset on customer service and eligibility knowledge from a dental stand point. Our goal is to fully align our Core Values and Mission statement with you to deliver results to our clients. This position comes with full screen and audio recording of all activities while clocked in for work. This is to protect our clients and patients through HIPAA and PHI compliance. Upon completion of our training program our ESA's will be required to maintain ongoing training to ensure the top level of customer service and knowledge of eligibility support for our clients.

Training Period Compensation: During the training period, which spans from 3 to 9 months, employee will receive paid training at the minimum wage rate applicable in their jurisdiction. This training period is designed to equip you with the necessary skills, knowledge, and experience to excel in your role within Dentistry Support. This initial phase will help you become familiar with our systems, processes, and values, enabling you to provide exceptional service to our clients and contribute effectively to our team.

Wage Progression and Transition: Upon successful completion of the training period, employees compensation will transition to the agreed-upon wage that was specified at the time of their hiring. We believe in recognizing the value you bring to our company and want to ensure that your compensation reflects your skills and contributions.

Activation of New Compensation Rate: Please note that the increase in compensation will be activated once employee is assigned to a specific dental practice within our network. This ensures that employee starts receiving the higher wage when they are actively contributing to caring for our dental clients.

About the Company


Dentistry Support ® is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Dentistry Support ® makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Time Frame of Reply/Follow Up:
Due to the enormous number of applications we receive, there may be a delay in our response time to every applicant. However, we aim to contact all applicants as soon as possible. Our typical response or follow-up time is approximately 21 business days from the application date. If your resume meets our qualifications, we may reach out to you earlier. While you are free to follow up with us at any time, please anticipate a response within the specified timeframe.

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