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  • Building Bold Goals

    At Dentistry Support®, our mission is clear: we aim to cultivate a community of ethically run businesses, foster generational leadership, and ignite passion for the growth of our industry worldwide. Our goal is to create free training accessible to everyone, designed specifically for leaders like you! In the tight knit world of business and personal development, there's a profound truth that often goes unnoticed: the impact of setting bold goals and adopting a millionaire mindset. I often hear this 'millionaire mindset' statement and I roll my eyes because people are so cringy. You know what I mean. I don't want to sound like your instagram reels feed but I do want to shed light on ways you can transform your future with simply changing the way you think and operate based on those thoughts. This free training is all about goal-setting, surrounding yourself with high-achievers, and mastering your mindset can revolutionize not only your business but your entire life. The Importance of Bold Goals It's easy to play it safe and set goals that feel comfortable. But true growth and success come from pushing beyond what's familiar and reaching for the extraordinary. Emphasizing the need for audacious, "crazy" goals is not just about dreaming big—it's about unlocking your full potential. As the famous saying goes, "If your goals don't sound crazy, they're not good enough." Here are some key points to remember about the importance of bold goals: Pushing Beyond Comfort: True growth and success emerge when we step out of our comfort zones and venture into uncharted territories. Unleashing Potential: Bold goals serve as catalysts for unlocking our full potential and unleashing the powerhouse of capabilities within us. Inspiring Greatness: Setting audacious goals doesn't just inspire us; it inspires those around us and sets a path for extraordinary achievements. Dream Big, Achieve Bigger: Remember, the magnitude of your goals determines the magnitude of your accomplishments. So dream big, aim high, and watch your aspirations turn into reality. Surrounding Yourself with High-Achievers The company we keep has a profound impact on our mindset and aspirations. I cannot stress the importance of grasping this enough. I don't want to feed you some line you've heard a thousand times but for real "Surrounding yourself with high-achievers isn't just about networking—it's about leveling up." Stop hanging out with the crowd you are in because you think you are better than them and don't have to try so hard. Stop measuring your success by how much better you think you are than the people in your circle. Lastly, stop thinking you are better than anyone else. If you want to be better, then start making those efforts but never assume you actually are. Developing a Millionaire Mindset A millionaire mindset isn't just about wealth—it's about abundance thinking, resilience, and continuous learning. Let's take a quick temperature check. When I said millionaire mindset, were you thinking what does $1 million look like in a bank account? I don't want you to actually try to think about what $1 million looks like in a bank account. I want you to learn that having a millionaire mindset is about seeing opportunities where other see obstacles and staying focused on long-term growth. The mindset isn't "how can I get one million dollars" the mindset isn't "I don't have one million dollars". The million dollar mindset isn't about money at all. It's about changing what your brain is thinking and how your body is responding to your thoughts, and how your actions are speaking life into your future. This is where the change happens. Overcoming Doubt and Naysayers If I only had a nickel for every person that pretended to be my friend but was silently wishing I would fail, I would likely have a spare million dollars growing in a high yield savings account somewhere. Setting bold goals inevitably invites doubt and criticism from others. But overcoming doubt and naysayers is a crucial part of this goal of success. Addressing common fears and providing strategies for handling criticism allows us to stay focused on our vision and not be deterred by external negativity. Setting SMART Goals Effective goal setting requires more than just ambition—it requires specificity, measurability, achievability, relevance, and time-bound planning. I talk about this all the time. If you want to have a a goal, don't just say "I have a goal". That is waste of your time. I mean that to sound as harsh as it feels because right now you are thinking I want to do ____ and you are angry you haven't done it yet. At the end of last year I told myself I would finish my book I am writing, I was scared to start finalizing everything but then I just did it. I now have 3 with an editor and illustrator. I set out the outline of where I want to be and I am proud of it. Is everything going as planned, no. In fact we are six weeks behind schedule but I am still doing it. Actionable Steps for Goal Achievement Achieving goals isn't just about setting them—it's about taking consistent, accountable, and resilient action. The goal for you is to start breaking down the process of what your goal achievement looks like. You need you to prepare yourself to take this advice and stay motivated every time you take one of these steps that you're learning in this free training you are gifting yourself, the tools you need to succeed. Mentorship and Learning from Others Mentorship exists in many different ways. You can have a personal person who actually mentors you you can gain mentorship insights through books you read free, trainings, like this one podcast that you might listen to. Wherever you choose to gain that mentorship from I need you to understand that it plays a vital role in the personal and professional growth that you will have. I know sometimes it seems exhausting to continually feed your mind with knowledge but again that's a mindset of where you're at. There is a value in gaining insights from successful individuals and learning to adopt those things as your own so that you can then and turn be successful I'm gonna challenge you to seek out mentorship opportunities and invest in the continual learning of what your life is going to look like in the future. If you can't afford to invest in a mentor, then take the time to utilize the free resources that exist out there for you. For example, we have a podcast and if you're in the dental industry or any business sector, and you're a leader it's a great free resource for you to learn and grow while you build up the way in the funds to be able to support, the cost and investment required for a true mentor. Empowering Change Mastering your mindset, setting bold goals, and building an ethical business isn't just about business—it's about personal transformation. Every interaction is an opportunity to make yourself visible and pave the way for future success. As you hone your skills, embrace challenges, and seek mentorship, you're not just building a business—you're building a legacy. So, dare to dream big, surround yourself with greatness, and embark on the journey of a lifetime. As I often remind my clients, "Every time you make yourself visible to someone else, you're setting the stage for what's about to happen. Someone is mentioning your name in rooms you've never been in." Let's make those rooms ones of opportunity, growth, and ethical success. I am expanding in a big way on this free training in just a few days. I'd love to continue this conversation with you and share a few stories on episode TEN of Dentistry Support® The Podcast. Tune in this Monday, April 1, 2024, at 4 AM PST / 7 AM EST wherever you get your podcasts. Thank you for being part of our community. See you on Monday! Disclaimer: To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.

  • AI in Dentistry Doesn't Work

    In recent years, there has been a growing buzz around the potential of artificial intelligence (AI) to revolutionize various industries, including healthcare and dentistry. AI promises efficiency, accuracy, and automation, leading many to believe that it could be the answer to streamlining complex processes such as eligibility verification for dental insurance. However, as the reality unfolds, it becomes clear that AI in dentistry, particularly concerning eligibility verification, falls short of these lofty expectations. Before diving into the reasons why AI in dentistry doesn't work for eligibility verification, it's crucial to understand the context and challenges faced by dental practices in this area. Eligibility verification is not just a mind-numbing task that one has to get through in a day; rather, it is a fundamental aspect that showcases a deep understanding of the dental business. Someone who comprehends this understands that eligibility verification serves a purpose beyond ticking off boxes—it's about clear communication and certainty that your dental office will collect for services rendered. Eligibility verification plays a pivotal role in ensuring that patients receive the appropriate coverage for their dental treatments. This multifaceted process involves checking various aspects of insurance details, including coverage limits, deductibles, copayments, and any exclusions or limitations. It's not merely about data entry; it's about deciphering complex insurance policies and translating them into actionable information that benefits both the patient and the practice. By understanding the nuances of eligibility verification, dental professionals can avoid billing errors that could lead to claim denials or patient dissatisfaction. It's about ensuring a seamless patient experience where financial aspects are transparent, and patients feel confident that they are receiving the benefits they are entitled to under their insurance plans. Moreover, eligibility verification goes beyond administrative tasks—it is a strategic function that contributes to the financial health of the dental practice. Accurate verification results in proper fee presentation to patients, which in turn increases the likelihood of successful revenue collection for services rendered. This clarity and certainty are essential for maintaining a thriving dental business amidst the challenges posed by evolving insurance policies and reimbursement models. In essence, eligibility verification is not just a routine task; it's a cornerstone of effective practice management that requires a deep understanding of the dental business landscape. It's about ensuring clear communication, certainty in revenue collection, and ultimately, delivering exceptional patient care while navigating the complexities of dental insurance. Now, let's explore why AI is not the panacea for eligibility verification in dental offices: Complexity of Insurance Policies: Dental insurance policies can be highly nuanced, with varying coverage levels, exclusions, and terms. AI systems may struggle to interpret and navigate these complexities accurately, leading to errors in eligibility assessments. For example, the same coverage, location, description or history of a plan within Delta Dental's website are in a completely different system or software within Metlife (or any other insurance). Neither company is going to release the entire access to their software for any one particular AI. Understanding the hold insurance companies have over their information is not just a suggestion. Lack of Contextual Understanding: AI, while powerful in certain applications, often lacks the contextual understanding and human judgment needed for nuanced tasks like eligibility verification. It may misinterpret data or overlook critical details that human professionals would catch. Data Privacy and Security Concerns: AI systems handling sensitive patient data raise significant data privacy and security concerns. Ensuring compliance with HIPAA regulations and safeguarding patient information becomes more challenging in AI-driven processes. Inability to Adapt to Evolving Policies: Insurance policies and coverage guidelines can change frequently. AI systems may struggle to adapt quickly to these changes, leading to outdated or inaccurate eligibility verifications. While they are strong, quick, efficient in many industries, the complexity of dentistry, changing codes and changing rules is an aspect only dental professionals truly grasp. Limited Flexibility and Customization: Every dental practice has unique workflows and requirements. AI solutions often offer limited flexibility and customization options, making it challenging to tailor eligibility verification processes to specific practice needs. Despite these challenges, the dental industry continues to explore AI's potential in various areas. However, it's essential to approach AI in dentistry with a critical lens and realistic expectations, especially when it comes to tasks as complex and nuanced as eligibility verification. One notable aspect that stands out amidst this exploration is the role of remote support services, such as Dentistry Support®. If you are looking for a simple "is the patient active" AI may work for you! If you need anything beyond that, virtual support is the way to go in dentistry. Dentistry Support® is at the forefront of leveraging both technology and the human experience to tackle the intricacies of eligibility verification in dental practices. Unlike relying solely on AI-driven solutions, Dentistry Support® understands the value of combining automated processes with human oversight. This approach ensures a higher level of accuracy, accountability, and follow-through, ultimately leading to better outcomes for both dental practices and their patients. One of the key focuses of Dentistry Support® is to ensure that patients are presented with accurate information regarding their insurance coverage and associated fees. By meticulously verifying eligibility through a combination of advanced software tools and skilled professionals, Dentistry Support® minimizes the risk of billing errors, claim denials, and patient dissatisfaction. This not only improves the patient experience but also contributes to the financial health of the dental practice. Moreover, Dentistry Support® recognizes the challenges posed by low reimbursements from dental insurance companies. Instead of succumbing to these challenges, Dentistry Support® empowers dental offices to optimize their revenue cycles and ensure that they can collect fees as they should. This is achieved through thorough eligibility verification, proactive claims management, and strategic insights into optimizing reimbursements within the constraints of insurance policies. By embracing secure online portals, data analytics for actionable insights, and automated workflows, Dentistry Support® enables dental practices to streamline their eligibility verification processes effectively. This not only saves time and resources but also enhances the overall profitability of the business by reducing costly errors and improving revenue capture. While AI may not be the ultimate solution for eligibility verification in dentistry, innovative services like Dentistry Support® showcase the power of combining technology with human expertise. This approach leads to accurate eligibility verifications, proper fee presentation to patients, efficient revenue collection, and ultimately, a profitable and sustainable dental practice despite challenges in insurance reimbursements. As of March 25, 2024, our full podcast episode delves deeper into this topic, exploring the nuances, challenges, and opportunities in eligibility verification for dental insurance. We invite listeners to tune in, join the discussion, and gain valuable insights into navigating this crucial aspect of dental practice management without falling for the AI gimmicks. Lastly, we know AI holds promise in many domains, including healthcare, its application in dentistry for eligibility verification requires careful consideration of its limitations and the need for human expertise and judgment. By striking the right balance between technology and human insights, dental practices can optimize their eligibility verification processes and deliver better outcomes for their patients. Disclaimer: To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.

  • 2024 BIG Dental Changes on D0431 + Age Limits and More...

    Don't you just think Dentistry is like the most consistently changing landscape in business? Yea, me too. I've heard it said and said it a thousand times, change is the only constant. With evolving regulations, partnerships, and administrative adjustments, staying ahead of the curve is crucial for dental offices to maintain seamless operations and ensure optimal patient care. At Dentistry Support®, we recognize the importance of proactive preparation, which is why we provide this comprehensive training to empower dental offices to navigate the complexities of billing and eligibility verifications effectively. Why Dentistry Support® Provides This Training Our mission at Dentistry Support® is to empower dental offices with the knowledge and resources they need to thrive in an ever-changing landscape. We understand the implications of billing errors and miscommunications, both for the practice and the patients it serves. By offering this training, we aim to equip dental teams with the tools they need to prevent errors in billing, avoid miscommunication with patients, and adapt to changes in service frequencies. Changes are on the Horizon. The dental industry is no stranger to change, and the recent updates from key players in the field underscore the need for vigilance and adaptability. Let's talk the specifics of these changes and explore how they may impact your practice: Ameritas & United Concordia Partnership: Update practice management systems to reflect the partnership effective May 1, 2024. Educate staff about the changes, emphasizing that insured individuals with Ameritas PPO can now see United Concordia PPO Providers. Ensure fees are aligned with the "Advantage Plus Network" for billing purposes. Inform patients that ID cards will reference the Ameritas Network and address any inquiries regarding the Advantage Plus Network to United Concordia at 800-307-8514. Blue Cross & Dearborn Administrative Changes: Adjust billing procedures to accommodate the downgrade in plans affecting claims processing on posterior composites. Be vigilant in verifying patient eligibility and plan coverage to prevent errors in claims submission. Prepare for potential refund requests for claims paid in error regarding posterior composites. Update mailing addresses for Blue Cross claims submissions, particularly for claims from Oklahoma, redirecting them to P.O. Box 660247 Dallas, TX 75266. Delta Dental Frequency Sharing: Revise scheduling practices to reflect the shared frequency for Panorex and FMX procedures. Update patient records to ensure accurate documentation of procedures and frequency limitations. Mutual of Omaha Administrative Change: Modify billing procedures to comply with the new processing guideline for code D4341, allowing only 2 quads on the same date instead of all 4 quads. Ensure that IAPlus reflects the updated processing guideline for accurate claims submission and processing. United Healthcare Age Limit Adjustment: Review patient demographics to identify individuals affected by the raised age limit on code D0431 (age 36 & older for most fully insured plans). Update patient records and billing procedures accordingly to reflect the revised age limit. Verify exceptions to this guideline for ASO (self-funded) plans through IAPlus. Now that we've highlighted the key changes impacting dental offices, let's discuss proactive steps you can take to ensure compliance and mitigate potential challenges: Stay Informed: Regularly monitor updates from dental insurance providers and regulatory bodies to stay abreast of changes affecting billing and eligibility verifications. Update Systems and Procedures: Review and update your practice management systems and billing procedures to align with the latest guidelines and requirements. Educate Your Team: Provide comprehensive training to your team members to ensure they understand the changes and their implications for daily operations. Communicate with Patients: Proactively communicate changes in coverage, fees, or service frequencies to patients to prevent misunderstandings and foster transparency. Verify Eligibility: Prior to scheduling appointments or performing procedures, verify patients' insurance eligibility and coverage details to avoid billing errors and surprises for patients. Document Thoroughly: Maintain accurate and detailed documentation of procedures, frequency limitations, and insurance information to facilitate smooth claims processing and patient communication. Seek Support: Don't hesitate to reach out to Dentistry Support® or relevant insurance providers for guidance and assistance in navigating complex billing issues or policy changes. By taking proactive measures to adapt to these changes, dental offices can position themselves for success in a rapidly evolving landscape. Remember, staying informed, updating systems and procedures, and fostering clear communication with patients and team members are essential for ensuring compliance and delivering exceptional care. In conclusion, while change may bring challenges, it also presents opportunities for growth and improvement. With the right knowledge, resources, and support, dental offices can navigate the shifting tides of the industry with confidence and resilience. At Dentistry Support®, we're here to empower you on your journey towards success. Disclaimer: To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.

  • What Dentist's Really Think About Remote Teams

    When it comes to the backbone of dental practices, the in-house team often takes center stage. There's a sense of familiarity, trust, and reliability associated with having your team physically present in the office. But what if I told you that sometimes, the very thing you rely on can be the bottleneck to your practice's growth and success? At Dentistry Support®, we've witnessed firsthand the apprehension that some dentists have towards remote teams. However, what may seem like a leap of faith can actually be a strategic move towards efficiency, scalability, and enhanced patient care. Let's dive into the realities of remote teams and what dentists really think about them. At Dentistry Support®, we've been pioneering virtual support for dental offices since 2014. As we celebrate our 10-year anniversary, we reflect on the countless practices we've partnered with, nationwide, to streamline their operations and elevate their patient experience. Our suite of services, including eligibility verifications, phone support, dental billing, medical billing, and credentialing, has not only revolutionized the way practices function but has also paved the way for hundreds of dental professionals to find meaningful remote work opportunities. In the traditional setup of an in-house team, the challenges are abundant. From managing payroll and benefits to ensuring constant training and development, the overhead costs and administrative burden can weigh heavily on practice owners. Moreover, the risk of human error in tasks like billing and insurance verification can lead to revenue loss and patient dissatisfaction. Here's where remote teams come into play. By outsourcing critical functions to skilled professionals working remotely, practices can mitigate these risks and redirect their focus towards what truly matters – providing exceptional patient care. Remote teams not only offer cost savings but also flexibility and scalability, allowing practices to adapt to fluctuating workloads without the constraints of physical office space. But what do dentists really think about remote teams? Let's hear it straight from the Dentists who have experienced the Dentistry Support® difference: Dr. Smith from from Panama City, Florida shares, "I was hesitant at first to transition to remote support for our billing and credentialing. However, the efficiency and accuracy Dentistry Support® brought to our busy practice changed everything for us. Our revenue increased, and our front office team became a powerhouse." Similarly, Dr. Johnson from ABC Family Dentistry attests, "We decided to opt for remote phone support services, and it's been a game-changer for our practice. Our parents love the phones team and our in house team can focus on delivering the experience we really want our kiddos to have." These testimonials underscore the impact of remote teams on dental practices. It's not about replacing in-house team members but augmenting their efforts with specialized support from remote professionals. Whether it's handling complex billing procedures or providing round-the-clock phone support, remote teams seamlessly integrate into existing workflows, enhancing efficiency and productivity. Moreover, for practices that prefer a fully remote setup, Dentistry Support® offers a comprehensive solution. From front desk support to back-office operations, our remote teams are equipped to handle every aspect of practice management, ensuring seamless operations and optimal patient satisfaction. As we look ahead to the next decade and beyond, Dentistry Support® remains committed to driving innovation in dental practice management. By harnessing the power of remote teams, we empower practices to thrive in an ever-evolving healthcare landscape while creating meaningful job opportunities for dental professionals worldwide. So, what dentists really think about remote teams is a testament to the transformative potential of virtual support services. From mitigating administrative burdens to enhancing patient care, remote teams offer a myriad of benefits for dental practices. At Dentistry Support®, we're not just revolutionizing practice management – we're shaping the future of dentistry, one remote team member at a time. By shedding light on the misconceptions surrounding remote teams and showcasing their tangible benefits, Dentistry Support® continues to lead the charge in redefining the dental industry's approach to practice management. As we celebrate our 10-year milestone, we invite dental practices nationwide to embrace the power of remote teams and embark on a journey towards greater efficiency, profitability, and patient satisfaction. Disclaimer: To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.

  • The Best Dental Podcast of 2024

    Welcome to the ultimate guide to the top dental podcast of 2024! In a world where information is abundant but time is precious, finding the right resources to stay ahead in your field can be a daunting task. That's why we're excited to introduce you to Dentistry Support® The Podcast—an unparalleled source of knowledge, inspiration, and leadership wisdom tailored specifically for dental professionals. In this quick free training on picking out the best dental podcast in 2024, we are opening the doors to what makes Dentistry Support® The Podcast the go-to resource for the dental community seeking to elevate their practice, enhance their leadership skills (generational leadership skills), and stay at the forefront of industry trends. From insightful stories to actionable strategies, you'll discover why Dentistry Support® The Podcast and Host Sarah Beth Herman stand head and shoulders above the rest in 2024. In the fast-paced world of dentistry, continuous learning and staying updated with industry trends are essential for success. Podcasts have emerged as invaluable resources, offering convenient access to expert insights and inspiration. However, not all dental podcasts are created equal. To truly stand out, a podcast must go beyond technical knowledge and delve into topics like leadership, generational understanding, and fostering professional growth. The Importance of Leadership in Dentistry While clinical proficiency is undoubtedly crucial in dentistry, leadership skills are equally essential. Dental professionals must navigate complex patient interactions, manage teams effectively, and adapt to industry changes seamlessly. A podcast that prioritizes leadership development provides practitioners with the tools and strategies necessary to excel in these areas. Understanding Generational Differences: A Key to Success In today's multi-generational workforce, understanding generational differences is vital for effective leadership. With Baby Boomers, Generation X, Millennials, and Generation Z all working side by side, successful communication and collaboration require a nuanced understanding of each generation's values and preferences. A podcast that explores generational leadership offers actionable insights on bridging these gaps, leveraging strengths, and fostering a cohesive team environment. Introducing Dentistry Support® The Podcast: Your Ultimate Resource for Growth Among the myriad of dental podcasts available, Dentistry Support® The Podcast shines as a beacon of knowledge and inspiration. Hosted by the esteemed Sarah Beth Herman, this podcast is more than just a source of information—it's a community hub where dental professionals come together to learn, grow, and collaborate. With new episodes released every Monday at 4 AM Pacific Standard Time and 7 AM Eastern Standard Time, Sarah delivers invaluable insights tailored specifically for dental practitioners. Meet Sarah Beth Herman: Your Trusted Mentor in Dentistry Meet Sarah Beth Herman—more than just a host, she's a dynamic leader, educator, and servant leadership expert on a mission to revolutionize the dental industry. With over two decades of experience under her belt, Sarah has cemented her reputation as a formidable force in the field, spearheading multiple educational platforms, training programs, and companies dedicated to supporting small to medium-sized businesses, particularly in the dental and business leadership sectors. What sets Sarah Beth apart is not just her extensive experience, but her unwavering commitment to excellence and innovation. Clients and dental offices alike sing praises of Sarah Beth's high-energy, hospitable, and all-inclusive leadership style, which creates an environment conducive to growth and success. Her business acumen is unparalleled, blending a unique mix of mindset and business magic that consistently propels businesses forward, month after month and year over year. But Sarah Beth's leadership journey doesn't end there. She has solidified her position as a trailblazer through collaborations with highly respected industry leaders, both within small to medium-sized businesses and the dental industry at large. Her dedication to people, processes, and service sets her apart in a competitive landscape. For Sarah Beth, success isn't about adhering to outdated industry standards—it's about driving progress and innovation, pushing the boundaries of what's possible in the dental industry. As the CEO of Dentistry Support®, Dentistry Support Academy, LLC®, and Support the Desk, LLC™, Sarah Beth has redefined remote support services with groundbreaking initiatives. From flat-rate pricing for predictable costs to immediate insurance verifications at no additional charge, Sarah Beth's commitment to efficiency and excellence knows no bounds. She collaborates with business professionals across the United States, meeting dental offices and businesses where they are and propelling them to new heights through streamlined staffing and processes. A proud alumna of Grace Christian University in Grand Rapids, Michigan, Sarah Beth graduated Summa Cum Laude from the seminary program with a focus on leadership and women's ministry. Her educational background, combined with her extensive industry experience, positions her as an invaluable resource for dental professionals seeking to thrive in an ever-evolving landscape. In summary, Sarah Beth Herman is not just a host—she's a visionary driving positive change and innovation in the dental industry. With her at the helm, Dentistry Support® The Podcast transcends traditional boundaries, serving as a catalyst for transformation and growth. Tune in every Monday to join Sarah Beth on a journey towards professional excellence and leadership mastery. Embracing Collaboration and Feedback One of the hallmarks of Dentistry Support® The Podcast is its dedication to collaboration and feedback. Sarah Beth actively encourages listeners to share their thoughts, suggest topics for future episodes, and even participate as guest speakers. This inclusive approach ensures that the podcast remains relevant and valuable to its audience, fostering a sense of community and camaraderie among dental professionals. Accessible Across Multiple Platforms In today's digital age, accessibility is key, and Dentistry Support® The Podcast delivers on this front. Available on popular platforms such as Spotify, Apple Podcasts, Google Podcasts, and more, this podcast ensures that no one is left behind. Whether you prefer to listen during your morning commute, at the gym, or while relaxing at home, Dentistry Support® The Podcast is readily accessible to all. Embark on a Journey of Transformation As you embark on your journey towards professional growth and excellence, let Dentistry Support® The Podcast be your trusted companion. Tune in every Monday to discover actionable strategies, insightful stories, and thought-provoking discussions that will revolutionize the way you approach dentistry and leadership. Dentistry Support® The Podcast isn't just a podcast—it's a movement towards positive change in the dental industry. With Sarah Beth Herman at the helm, you're not just a listener; you're part of a community dedicated to elevating dental practice and leadership to new heights. So, what are you waiting for? Press play and embark on a transformative journey today! Disclaimer: To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.

  • 2024 CDT Code Changes

    In a recent development impacting dental care across the United States, the American Dental Association (ADA) has updated Codes on Dental Procedures and Nomenclature for 2024 (CDT 2024). Effective from January 1, 2024, these codes will be the standard for all dental procedures, bringing in some noteworthy changes. The CDT 2024 introduces new codes, emphasizing the dynamic nature of the dental field. Simultaneously, existing codes have undergone revisions to align with the evolving landscape of dental practices. It’s important to note that despite these changes, no procedure codes have been removed this year. New CDT 2024 Dental Procedure Codes: DPPO and DHMO The landscape of dental procedures is evolving, and the introduction of new codes reflects the industry’s commitment to staying abreast of technological advancements and evolving healthcare needs. In the latest CDT 2024 Codes update there are some significant changes made to DPPO and DHMO related procedures which are listed below D0396 – 3D Printing of a 3D Dental Surface Scan: Comparable to: Not Applicable (N/A) Coverage: Inclusive to the primary 3D dental surface scan. D1301 – Immunization Counseling: Comparable to: Not Applicable (N/A) Coverage: Not Standardly Covered Submit to medical plan D2976 – Band Stabilization – Per Tooth: Comparable to: Not Applicable (N/A) Coverage: Inclusive to the primary restorative procedure. D2989 – Excavation of a Tooth Resulting in the Determination of Non-Restorability: Comparable to: Coverage guidelines are comparable to the guidelines for D3332. D2991 – Application of Hydroxyapatite Regeneration Medicament – Per Tooth: Comparable to: Coverage guidelines are comparable to the guidelines for D2140. D6089 – Accessing and Retorquing Loose Implant Screw – Per Screw: Comparable to: Coverage guidelines are comparable to the guidelines for D6096. D7284 – Excisional Biopsy of Minor Salivary Glands: Comparable to: N/A Coverage: Not Standardly Covered, submit to the medical plan. D7939 – Indexing for Osteotomy Using Dynamic Robotic Assisted or Dynamic Navigation: Comparable to: Coverage guidelines are comparable to the guidelines for D6190. D9938 – Fabrication of a Custom Removable Clear Plastic Temporary Aesthetic Appliance: Comparable to: N/A Coverage: Coverage may be available and subject to plan exclusions, limitations, and guidelines. D9939 – Placement of a Custom Removable Clear Plastic Temporary Aesthetic Appliance: Comparable to: N/A Coverage: Coverage may be available and subject to plan exclusions, limitations, and guidelines. D9954 – Fabrication and Delivery of Oral Appliance Therapy (OAT) Morning Repositioning Device: Comparable to: N/A Coverage: Not Standardly Covered, submit to the medical plan. D9955 – Oral Appliance Therapy (OAT) Titration Visit: Comparable to: N/A Coverage: Not Standardly Covered, submit to the medical plan. D9956 – Administration of Home Sleep Apnea Test: Comparable to: N/A Coverage: Not Standardly Covered, submit to the medical plan. D9957 – Screening for Sleep Related Breathing Disorders: Comparable to: N/A Coverage: Not Standardly Covered, submit to the medical plan. Disclaimer: To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.

  • Understanding Dental Code D4346

    Our goal at Dentistry Support® is to provide free training to your whole office not just the front or just the dentists. So, Dental Hygienist this one is designed to help you too! This comprehensive guide on understanding and effectively implementing dental code D4346 serves as a valuable resource for the entire team, from front office staff to team leaders. By learning the nuances of D4346, this training equips every member with the knowledge and skills necessary to optimize production and enhance patient care, more importantly, the patient experience. From fostering clear communication with patients to ensuring seamless billing procedures, this training empowers the entire office to deliver exemplary dental care while maximizing efficiency and productivity. In the dynamic field of dentistry, understanding the basics of dental codes is important but I think we have to take time to look deeper into codes that maybe you aren't using or talking about as frequently as you could or should. With a service based industry (dentistry) you have to be sure you are accurately billing and charging for every service done or you are just doing work and not getting paid for it. Among the codes garnering the most attention is D4346. This free training for you and your dental team aims to provide an in-depth exploration of D4346, its implications in dental practice, effective patient communication strategies, ensuring front office proficiency, and proper billing procedures. The Basics: What is Dental Code D4346 Dental code D4346 encompasses "scaling in the presence of generalized moderate or severe gingival inflammation—full mouth, after oral evaluation." This procedure involves meticulous removal of plaque, tartar, and bacteria from tooth surfaces and beneath the gumline. It is typically employed to address significant gum inflammation, often indicative of gum disease. Significance of D4346 D4346's lack of frequency limitations renders it invaluable for managing extensive mouth inflammation. What I mean by this, is MOST insurances do not have a frequency limitation. THAT IS AMAZING. Unlike procedures confined to specific areas, D4346 comprehensively treats the entire mouth, making it ideal for holistic care. Furthermore, its compatibility with other services enhances its utility in addressing diverse oral health concerns. You can do this in conjunction with other services like prophy's and perio maintenance. Effective Patient Communication One thing that can deter some offices from using the D4346 is understanding how to talk about it. Clear and empathetic communication with patients is a must when discussing D4346. Patients should be informed that D4346 involves scaling to remove plaque, tartar, and bacteria from both tooth surfaces and beneath the gumline. It is performed when there's significant gum inflammation, a potential sign of gum disease. Emphasize that the 'full mouth' aspect ensures comprehensive treatment across all areas of the mouth, not limited to specific sections. Reinforce that this procedure is vital for improving gum health and preventing further complications associated with gum disease. Again, you can perform this in conjunction with other services and I would even recommend you offer this at a great quick and easy price point of $100-$250 depending on demographic if insurance is not an option. However, typically this is covered. More on this in just a few more paragraphs. Front Office Proficiency Front office staff plays a crucial role in patient communication and education. They should be equipped with the necessary knowledge to explain D4346 to patients when confirming appointments or presenting treatment plans. Stress the importance of tailoring explanations based on individual patient needs and comprehension levels. Whether a patient is undergoing periodontal treatment or seeking routine preventive care, ensure the front office team can articulate the relevance of D4346 to their oral health needs. It is also important your office has a 5 minute dental team huddle to go over how this service is talked about. There is nothing more cringeworthy than a team out of sync and unable to all speak the same way about services offered and recommended at your dental office. Proper Dental Billing Procedures Okay, back to billing. Accurate billing for D4346 necessitates meticulous attention to detail. Given potential coverage discrepancies, particularly for out-of-network (OON) practices, transparent communication regarding cost variations is essential. Educate patients about potential higher out-of-pocket expenses with OON coverage, emphasizing the benefits of comprehensive care. Your dental team should have a best practice in place that covers how you charge, how you handle insurance benefits and how you handle cash pay patients. What is your fee, what is the teams understanding on downgrades, how do you handle this if you are a fully OON dental office or group? Employ precise coding and documentation techniques to streamline billing processes and mitigate discrepancies. Dental code D4346 stands as a cornerstone in addressing gum inflammation and promoting oral health. Its versatility, coupled with effective patient communication, front office proficiency, and proper billing procedures, ensures optimal care delivery. By embracing D4346 within our practice, we empower ourselves to provide comprehensive dental care that prioritizes patient well-being. We are committed to fostering professional growth within our team, which is why this comprehensive guide is provided as a free training resource. Feel free to revisit it for ongoing cross-training and proficiency enhancement. Together, let us uphold the highest standards of dental care and patient satisfaction. Success lies in our dedication to remaining informed, communicating effectively, and delivering exceptional care at every juncture. Let us integrate D4346 seamlessly into our practice, enriching the lives of our patients and fostering enduring oral health. For further clarification on D4346 or other dental procedures, do not hesitate to reach out. We are here to support you every step of the way. Happy learning and treating and check us out where ever you get your podcasts, we have some fun stuff for you and your team on leadership, dentistry, and all things business. Disclaimer: To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.

  • Generational Leadership + Fostering a Culture of Continuous Improvement

    In dentistry, success isn't merely about providing exceptional patient care—it's also about continuously evolving and refining your practice to meet the ever-evolving needs of your patients and the industry at large. In this free training by Dentistry Support®, we are covering everything from exploring how you can cultivate a culture of continuous improvement within your dental practice, propelling it towards growth, innovation, and lasting success, and doing this through the lens of a generational leader. Recognize the Need for Change One of the fundamental pillars of building a culture of continuous improvement is recognizing the need for change. It's imperative to take a critical look at your practice's current processes, workflows, and systems to identify areas that could benefit from enhancement or modernization. Whether it's outdated administrative procedures, inefficient patient management systems, or suboptimal clinical protocols, acknowledging these areas for improvement is the first step toward positive transformation. Foster a Culture of Learning Encouraging a culture of ongoing learning and development among yourself and your team is paramount to staying ahead in the rapidly evolving field of dentistry. Invest in professional development opportunities, such as attending industry conferences, enrolling in advanced training programs, or participating in continuing education courses and engaging with your local community. By staying in tune to the latest advancements in dental technology, treatment modalities, and practice management strategies, you can position your practice as a beacon of innovation and excellence in your community. Navigate Resistance Resistance to change is a natural human tendency, particularly when it comes to implementing new protocols or procedures within a dental practice. However, navigating this resistance requires effective communication, empathy, and leadership. Take the time to listen to your team members' concerns and address them with transparency and empathy. Involve your team in the decision-making process and provide them with the necessary support and resources to adapt to the changes effectively. By fostering a collaborative and inclusive environment, you can overcome resistance and foster a sense of ownership and commitment to the practice's growth and success. Embrace Growth Opportunities Embracing growth opportunities is essential for propelling your dental practice forward in today's competitive market. Whether it's expanding your service offerings, investing in new technologies, or exploring strategic partnerships, staying agile and open-minded is key to seizing new avenues for growth and innovation. Keep a pulse on emerging trends and patient preferences, and be proactive in adapting your practice to meet evolving demands. By focusing on delivering exceptional patient experiences and outcomes, you can differentiate your practice and attract new patients while retaining existing ones. Establish Generational Leadership As a dental professional, you have the unique opportunity to establish yourself as a leader in your field and inspire the next generation of dental professionals. Lead by example, demonstrating integrity, professionalism, and a relentless commitment to excellence in patient care. Mentor and empower your team members, providing them with opportunities for growth and development. By fostering a culture of mentorship and collaboration, you can cultivate a new generation of leaders who will carry forward your practice's legacy of excellence and innovation. In our ongoing commitment to fostering a culture of continuous improvement, consider leveraging virtual teams to handle administrative duties in your office. By outsourcing routine tasks such as billing, scheduling, and administrative support to virtual assistants or specialized service providers, you can free up valuable time and resources for your in-office team to focus on higher-priority activities. Remote dental support may be just the thing your dental office needs. Redirecting your team's efforts towards building relationships with patients, enhancing the patient experience, or engaging in community outreach initiatives can yield significant dividends in terms of patient satisfaction, practice growth, and community impact. Embracing virtual teams not only streamlines your practice operations but also empowers your in-office team to excel in areas where their presence and expertise can make the greatest impact. For a deeper dive into these topics and to glean further insights from industry experts, be sure to tune in to our podcast releasing on Monday, March 4th, 2024, at 5 AM MST. In episode six, our CEO, Sarah Beth Herman, will chat about the importance of generational leadership and building alignment within your team to maintain the journey of continual improvement. She is sharing real-world examples to inspire and empower you on your path to success in dentistry and small business. Don't miss out on this enlightening conversation—subscribe now to Dentistry Support®: The Podcast and stay informed on the latest developments in leadership, dentistry and small business. Disclaimer: To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.

  • The Worst Conversations in a Dental Office

    In the world of dentistry, success isn't solely measured by clinical expertise but also by the seamless coordination and collaboration within the administrative team. At Dentistry Support®, we understand the critical role that effective leadership plays in fostering a positive work environment and navigating challenging situations with empathy and clarity. In this free training, we're diving deep into the essence of servant leadership, the significance of trust in dental practices, and how you too can create generational leaders while building a successful dental office. Led by dental and leadership expert Sarah Beth Herman, this free training will equip you with the tools and insights needed to have tough conversations, understand leadership dynamics, and nurture the next generation of leaders in your practice. Tune in to Dentistry Support®: The Podcast for an enriching discussion that will transform the way you lead and inspire greatness in your team. Let's get into this free training as an expansion on our podcast episode. (New Episodes are released every Monday morning). The worst conversations in a dental office often revolve around addressing issues such as poor performance, time theft, or even cases of embezzlement. These conversations can be uncomfortable and challenging for both leaders and team members alike. However, they are also crucial for maintaining trust, accountability, and the integrity of the practice. At Dentistry Support®, we recognize the importance of equipping dental office leaders with the skills and strategies needed to navigate these difficult conversations effectively. What is this leadership thing all about and how do we choose to have those hard conversations when we really don't know where to start and for 80% of leaders, confrontation is really scary? Let's get into it. The Essence of Servant Leadership: Servant leadership, a philosophy pioneered by Robert K. Greenleaf, surpasses conventional leadership paradigms by placing the well-being and development of employees at the forefront. Unlike traditional authoritarian leadership styles, servant leadership prioritizes empathy, collaboration, and stewardship, encouraging leaders to prioritize the needs of others and empower them to achieve their full potential. In the context of dental offices, embracing servant leadership principles cultivates a culture of mutual respect, open communication, and shared accountability among team members. This approach lays a solid foundation for effectively navigating tough conversations and fostering trust within the team. Practical Application: Prioritizing Employee Well-being: Servant leadership underscores the importance of prioritizing the well-being and growth of employees, recognizing that their success is essential for the success of the practice. As you prepare for tough conversations, know that each person you talk to is actually a human. Treat them like it. Embracing Empathy and Collaboration: By fostering empathy and collaboration, servant leaders create an inclusive and supportive work environment where team members feel valued and empowered to contribute their best. As tough conversations arise, take the time to recognize what may have happened to get everyone to this point. Promoting Shared Accountability: Servant leadership encourages shared accountability among team members, promoting a sense of ownership and collective responsibility for the practice's success. This fosters trust and cohesion within the team, enabling them to overcome challenges together. This is especially helpful when having tough conversations. You can assume responsibility in lack of oversight or in another less impactful way to show the team member a vulnerability and help them come forward with their shortcomings. Navigating Tough Conversations: Effective leadership is characterized by the ability to navigate tough conversations with grace and professionalism. Whether addressing issues of poor performance, instances of time theft, or cases of embezzlement, leaders must approach these situations with empathy and clarity. It's essential to focus on specific behaviors rather than personal attacks, offer support and resources to facilitate improvement and reinforce accountability to ensure positive outcomes. By embracing servant leadership principles, dental office leaders can guide their teams through challenging situations while maintaining trust and integrity. Upholding Trust in the Workplace: Trust is the cornerstone of any successful dental practice. Patients trust their providers to deliver quality care, and team members rely on each other to fulfill their roles with integrity and professionalism. However, trust can be fragile, especially in the face of challenges such as employee misconduct or breaches of ethics. Leaders must prioritize transparency, consistency, and ethical conduct to maintain trust within the team and with patients. By fostering a culture of trust and accountability, dental offices can cultivate strong relationships with both their team members and their patients, laying the groundwork for long-term success. The Role of Dentistry Support®: At Dentistry Support®, we recognize the unique challenges that dental offices face, particularly when it comes to staffing issues. Our team of experienced professionals provides remote support in various areas, including billing, appointment scheduling, and insurance eligibility verifications. Whether your office is dealing with the removal or lack of team members, we are here to assist you. Our services can help streamline your operations, fill your schedule, manage billing tasks, and ensure eligibility verification are exactly what your patient needs to know, allowing you to focus on delivering exceptional dental care to your patients. With Dentistry Support® by your side, you can navigate staffing challenges with confidence, knowing that you have a trusted partner to support your practice's success. We invite you if you havent already entered into the inspiring world of servant leadership, generational leadership, trust-building, and navigating tough conversations to tuning in to Episode 5 of Dentistry Support®: The Podcast. Our podcast incorporates real-life stories, practical tips, and expert advice to help dental office leaders effectively navigate challenges and foster a culture of success. Listen to Episode 5 now wherever you get your podcasts for an expanded version of this training and discover how Dentistry Support® can empower your practice for success. Signing off this free training by sharing our fundamentals of generational and servant leadership principles guide dental office leaders in navigating tough conversations, upholding trust, and fostering a culture of collaboration and accountability. By prioritizing the well-being of your team members and embracing transparency and integrity, leaders can build strong, resilient practices that deliver outstanding patient care. Does your practice need remote support? Dentistry Support® can’t exist without dentists and so one day we hope to be just as invaluable to your practice as you are to our existence. Disclaimer: To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.

  • Mastering Dental Billing: A Comprehensive Guide to Dental Office Adjustment Types and Streamlining Processes

    Welcome to Dentistry Support®'s free training for dental offices, where we believe that understanding the intricacies of adjustment codes is crucial for maintaining efficient dental billing practices. This free training is defining each adjustment code you will ever need (and there are only six) explaining their purpose, and emphasizing the importance of simplicity in managing these adjustment types. Just one thing I’d like to touch on first. It's a common misconception that having a myriad of adjustment codes tailored to each type of insurance—whether in or out of network—is the key to comprehensive financial management. However, the truth lies in simplicity. Instead of cluttering your ledger with a multitude of adjustment codes, having one universal code for all insurances can significantly streamline the billing process. While understanding the specifics of write-offs is important, the primary focus should be on accurately entering fee schedules. By ensuring precise fee schedules, dental offices can minimize write-offs and avoid the pitfalls of over inflating production. The reality is that the patient may not have chosen your office if you didn't accept their insurance, and dwelling on what could have been only leads to unnecessary frustration. It's crucial to acknowledge and appreciate the revenue received, rather than fixating on hypothetical scenarios that may never materialize. In the end, knowing what you've earned, coupled with properly managed fee schedules, is the key to financial success in dental practice. Understanding Adjustment Types in Dentistry Definition of Adjustment Codes Adjustment types in dentistry play a pivotal role in managing financial transactions accurately. They are specific codes within your dental office software used to modify the patient's account balance, reflecting changes in the billed amount due to various factors. Credit Adjustment vs. Debit Adjustment Understanding the distinction between credit and debit adjustments is essential. A credit adjustment is made for overpayments or prepayments, while a debit adjustment reflects additional charges or outstanding balances. Navigating Explanation of Benefits (EOB) When dealing with EOBs, it's crucial to cross-reference them with treatment records. This ensures that adjustments align with the information provided in the EOB, maintaining accuracy and preventing discrepancies. The Top 6 Adjustment Codes in Dentistry Let's explore the top 6 adjustment codes that should be the foundation of every dental office's ledger. Each adjustment type serves a specific purpose, contributing to the overall accuracy of financial records. Adjustment Code 1 - Write-off This can also be called Ins Write-off. Purpose: Adjusts balances for contractual adjustments or uncollectible amounts.Example: Reflects the difference between the billed amount and the agreed-upon contractual rate with insurance providers. Adjustment Code 2 - Disallowed Amount Purpose: Reflects portions of treatment costs that insurance doesn't cover.Example: Ensures transparent reporting of patient responsibilities and insurance coverage. Adjustment Code 3 - Copayment/Coinsurance Adjustment Purpose: Reflects the patient's share of treatment costs.Example: Adjusts balances to accurately represent the financial responsibility of the patient. Adjustment Code 4 - Late Payment Penalty Purpose: Adjusts for additional charges due to delayed payments.Example: Ensures accurate representation of late payment penalties in the ledger. Adjustment Code 5 - Sent to Collections Purpose: Used when a patient is sent to collections for not paying their final balance due. Example: Maintains clear records of all balances that needed to be written off due to collections. Adjustment Code 6 - Refund Purpose: Used when a refund is issued to a patient.Example: Maintains clear records of services refunded to patients. Adjustment Code 6 - Courtesy/Staff Purpose: Used when a employee or friend receives a courtesy discount on services rendered.Example: Maintains clear records of services or discounts given. Redundant Adjustments - Unraveling Complexity Identifying Redundant Adjustments: Redundant adjustments can create confusion and complicate dental billing processes. Identifying and eliminating these redundancies is essential for streamlined operations. Examples of Redundant Adjustments Duplicate Copayment Adjustment: Having multiple adjustment codes for the same purpose can lead to confusion.Overlapping Write-off Codes: Similar adjustment codes for contractual adjustments can be redundant and unnecessary. The Pitfalls of Complexity Excessive adjustment codes beyond the essential 10 can turn dental billing into a daunting task. Complexity hinders understanding, leading to potential errors and billing disasters. In-house dental plans The decision not to include an adjustment for an in-house discount plan in the ledger stems from a commitment to transparency and accuracy in dental billing. Rather than cluttering the ledger with additional adjustment codes, it's prudent to establish a separate fee schedule for the in-house plan. Placing adjustments to showcase patient savings might seem beneficial but, in reality, it only introduces unnecessary complexity with more line items. Discounts associated with the in-house plan are better indicated in a treatment plan presented to the patient, outlining both the full Usual, Customary, and Reasonable (UCR) fees and the discounted fees under the plan. By avoiding adjustments to artificially reduce ledger amounts, the dental office ensures a more accurate reflection of earned revenue. As a practice leader, this approach provides clear and precise figures for effective decision-making, eliminating the need for overinflated ledgers and fostering financial transparency within the dental office. Streamlining Processes with a Virtual Team Leveraging Technology for Efficiency Integrating virtual teams into dental billing processes can significantly enhance efficiency. Cloud-based systems and collaborative tools allow seamless communication and real-time updates. Benefits of Virtual Collaboration Real-time Updates: Virtual teams like Dentistry Support® provide instant updates, ensuring everyone is on the same page. Global Accessibility: Access data and communicate from anywhere globally, fostering flexibility. Reduced Errors: Collaboration tools facilitate clear communication, reducing the likelihood of errors. Implementing Best Practices Explore best practices for integrating virtual teams, including effective communication strategies, task delegation, and utilizing project management tools. The key takeaway from our exploration of dental adjustments is the realization that not every transaction requires a detailed adjustment. Instead, the focus should be on making informed decisions about each ledger entry, categorizing them appropriately without succumbing to the temptation of creating myriad adjustments for minor details. By adopting a strategic approach and considering the necessity of adjustments, dental offices can foster clarity in financial records, making it easier to understand and manage. The mantra should be simplicity, as the unnecessary proliferation of adjustment codes/types only introduces confusion and complicates an otherwise straightforward process. Making the Decision for Change: A Fresh Start for Your Dental Office Whether you're a dental practice in its infancy or one with a long-standing history, now is the opportune moment to embark on a journey of simplification. As the owner or leader of a dental office, the decision to streamline your financial processes with a focus on simplicity is a transformative one. By incorporating the insights shared in this guide, such as reducing unnecessary adjustment codes and embracing transparent fee schedules, you can pave the way for a more efficient and manageable practice. Make the commitment today, and regardless of your years in business, take the bold step to simplify your life and business. Your future self will thank you for the clarity and ease you've instilled in the financial core of your dental office. Disclaimer: To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.

  • Nurturing Excellence: Dentistry Support® Unveils its PULSE Leadership Philosophy for Sustained Growth.

    At Dentistry Support®, we believe that the strength of an organization lies in the prowess of its leadership. Our unwavering commitment to excellence led us to develop a transformative leadership philosophy, encapsulated in the powerful acronym - PULSE: Pinpoint, Understand, Leverage, Set, Evaluate. This philosophy isn't just a set of principles; it's a living, breathing embodiment of how we foster accountability, instigate growth, and cultivate a culture of continuous improvement within our own team. PULSE: Pinpoint, Understand, Leverage, Set, Evaluate The PULSE process is not a mere formula; it's a dynamic cycle that propels our team towards excellence. As we meticulously embark on the Pinpoint phase, we dig deep into the intricacies of our organization, identifying areas of improvement with surgical precision. This isn't just about acknowledging challenges; it's about creating a culture that views challenges as opportunities for growth. The decision points strategically placed throughout the process ensure that we adapt our approach based on real-time feedback, fostering agility in our responses. The Understand phase is more than just exploring challenges; it's an active pursuit of comprehending the roots that anchor these challenges. Instead of merely scratching the surface, we actively seek to understand the underlying dynamics that shape our working environment. This depth of understanding becomes a guiding light for our leadership, providing insights that empower us to make informed decisions and navigate complexities with finesse. Leveraging strengths is not confined to external partnerships; it's a principle ingrained within our organizational DNA. In the Leverage phase, we celebrate the unique talents of our team members, recognizing that the collective strength of our diverse skill set is the driving force behind our success. This approach is not just an internal strategy; it's a philosophy that we encourage leaders in dental offices to emulate, fostering a culture of collaboration and mutual support. Setting goals is essential, but setting the right goals is transformative. The Set phase is about empowering our team with a sense of direction, aligning individual and collective objectives with our organizational vision. This isn't a one-time exercise; it's a continuous process that ensures our team is not just moving forward but moving forward with purpose. The Evaluate phase is not the end; it's a new beginning. Beyond assessments, evaluations become a powerful tool for follow-up and follow-through after every meeting. This commitment to ongoing improvement is a testament to our dedication to holding ourselves accountable. It's a principle we extend to every facet of our remote services - from eligibility verifications to dental billing and phone support. We don't just set goals; we achieve them, delivering top-notch services to our clients through a team that is finely tuned and committed to excellence. Leading Our Team, Inspiring Yours Our leadership philosophy is a journey, not a destination. It's a path that has proven its efficacy within Dentistry Support®, and we invite leaders in dental offices to embark on this transformative journey. This philosophy isn't just about strategies; it's about cultivating a culture of accountability, growth, and a relentless pursuit of excellence. By sharing the blueprint of our success, we aim to inspire leaders in dental offices to adopt a similar approach, creating a ripple effect of positive change within their teams. Join us in the journey of growth, accountability, and leadership that transcends the mundane - it's a culture we're proud to embody and eager to share. Crafted by Dentistry Support® Leaders for Future Leaders This PULSE Leadership Process is more than a framework; it's a legacy crafted by our leaders at Dentistry Support® for the future leaders of our organization. As we evolve, so does our commitment to nurturing strong, accountable, and visionary leadership within our team and the dental offices we support. It's not just about what we do; it's about inspiring a future where leadership isn't just a role; it's a calling to bring about positive change. Come back for more training or join the discussion online with The Dental Collaborative. Disclaimer: To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.

  • Dental Office Financial Policies: Navigating the Path to Patient Payment Success

    In the realm of dental care, financial policies are the bedrock of a successful practice. Understanding, implementing, and effectively communicating financial policies are essential for both the dental office and patients. As the CEO of Dentistry Support, with nearly 25 years of dental experience, I have witnessed firsthand the significance of sound financial policies and the positive impact they can have on a practice. In this free training for dental professionals, we are on a journey into the world of dental office financial policies, covering best practices and key policies that every dental office should have in place. Why Financial Policies Matter Effective financial policies are not just about monetary transactions; they're about fostering trust, transparency, and ensuring the financial stability of your practice. When patients clearly understand the financial aspects of their dental care, it creates a more pleasant and stress-free experience for them and a smoother operation for the dental office. Best Practices in Dental Office Financial Policies Clear Communication: Ensure that your financial policies are clearly written, easy to understand, and readily available to patients. Transparency is key. Informed Consent: Have patients acknowledge your financial policies through a consent form or agreement. This helps set expectations and provides legal protection. Payment Options: Offer various payment options, such as cash, credit, debit, and financing plans, to accommodate different patient preferences. Insurance Verification: Verify insurance coverage before treatment to avoid surprises for both the patient and the practice. Estimates and Treatment Plans: Provide detailed treatment plans with cost estimates to give patients a comprehensive view of the expected expenses. Payment at Time of Service: Encourage or require payment at the time of service for copays, deductibles, or uncovered services. Account Receivables Management: Have a system in place for tracking outstanding balances and implement a follow-up procedure for collecting unpaid bills. Regular Financial Reviews: Periodically review and update your financial policies to stay current with changes in regulations and best practices. Key Financial Policies for Dental Offices Payment Policy: Clearly state the payment methods you accept, payment due dates, and expectations for payments not covered by insurance. Insurance Policy: Explain how you handle insurance claims, including which insurance plans you accept, pre-authorization requirements, and whether you're an in-network or out-of-network provider. Estimate Policy: Detail how treatment estimates are provided, what they include, and how any changes to the estimate will be communicated. Cancellation Policy: Specify how you handle appointment cancellations and no-shows, including any associated fees. Financial Assistance or Discount Policy: Outline any financial assistance programs, discounts, or payment plans you offer to patients in need. Refund Policy: Address how refunds are processed in cases of overpayments or adjustments to the treatment plan. Collection Policy: Describe the process for collecting unpaid bills, including when accounts are sent to collections. Incorporating Best Practices into Dentistry Support At Dentistry Support, we have seen the transformative impact of adhering to these best practices and maintaining comprehensive financial policies. Here are some of the key strategies we've implemented: Centralized Payment Processing: Streamlining payment processing through a centralized system to ensure accuracy and consistency. Patient Education: Equipping dental offices with resources to educate patients about financial policies, including detailed estimates and explanations of insurance coverage. Regular Training and Updates: Offering ongoing training for dental office staff to stay current with the latest financial policies and best practices. Efficient Account Receivables Management: Implementing a systematic approach to managing outstanding balances, focusing on early intervention and communication with patients. Data Analysis and Reporting: Utilizing data analysis to track payment trends and identify areas for improvement. Understanding and implementing effective financial policies is pivotal to the success of any dental office. As the CEO of Dentistry Support, I encourage dental professionals to view financial policies not just as a means to secure payment but as an opportunity to build trust and ensure a positive patient experience. By following best practices, maintaining transparent policies, and continually adapting to industry changes, your dental office can create a financially stable environment that benefits both the practice and its patients. Financial policies are not merely about payments; they are about building relationships, fostering trust, and ensuring the long-term success of your practice. Come back for more training or join the discussion online with The Dental Collaborative. Disclaimer: To learn more about Sarah Beth Herman, the author of all free training content you can read her bio here. These materials are intended to provide helpful information to dentists and dental team members. They are in no way a substitute for actual professional advice based on your unique facts and circumstances. This content is not intended or offered, nor should it be taken, as legal or other professional advice. You should always consult with your own professional advisors (e.g. attorney, accountant, or insurance carrier). To the extent, Dentistry Support ®has included links to any third-party website (s), Dentistry Support ® intends no endorsement of their content and implies no affiliation with the organizations that provide their content. Further, Dentistry Support ® makes no representations or warranties about the information provided on those sites. You can view our privacy policy and terms and conditions by clicking those pages in the footer of our website.

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