As someone who has spent nearly 25 years supporting dental offices, I created this free training blog If you’re a practice owner, office manager, or anyone working in eligibility or dental billing, this Why “Covered” Doesn’t Mean “Paid” One of the most common issues I see in dental offices is the assumption Join me for a 90-minute private training session Enroll your team in Dentistry Support Academy  for front Your office deserves to get paid. Your team deserves the tools that make that possible.

Introduction One of the greatest privileges of my career has been having a front-row seat to dentistry past twenty-five years, I've worked alongside solo practices, multi-location organizations, specialty offices Dentistry Is a Business Built on Decisions Every single day inside a dental office, someone is making

Solution: Train front-office staff to communicate costs effectively and provide printed estimates. For example, if front-desk staff are overwhelmed during check-in, they’re more likely to make billing

I've worked with offices that believed insurance companies were creating their biggest frustrations. The Danger of Solving Symptoms Imagine walking into your medical doctor's office with a fever. Doctors experience dentistry differently than office managers. Office managers experience dentistry differently than insurance coordinators.

Introduction: Leading with Intention in Dentistry Dental offices today face challenges that extend far How Mental Patterns Influence Dental Office Leadership Your thoughts are not passive. , we support offices around the country with dental billing , insurance eligibility verification, front office processes , virtual admin support , and more. We assess the leadership patterns  of the office first.

Example: Role Responsibility Decision Authority Escalation Path Front Desk Scheduling & Insurance Tier 1 Office Manager Clinical Assistants Chairside Support Tier 1 Lead Hygienist Hygiene Lead Hygiene Standards

My teams have supported offices through periods of rapid growth, staffing transitions, insurance challenges meetings, the hygienist who seems increasingly rushed despite maintaining the same patient schedule, the office

I used to think being an Office Manager was the ultimate goal, but I soon realized that being a servant As a dental office leader, it is important to remember that the success of the practice depends on the Here are three ways you can be a servant leader in a dental office: Encourage open communication: A key Dentistry Support LLC TM provides remote support for dental offices nationwide. We serve the needs of any size dental office including those with Spanish-speaking needs on both the

Before you even allow a patient to set foot in the dental office, make sure you understand what their Create a guide for your front office team to audit and ensure you aren't leaving out important procedures Many dental offices are using outdated ADA forms on the digital side because they simply don't know to Anticipated collections should be shared with the dental office by the admin team at your dental office Dentistry Support ® provides remote support for dental offices nationwide.

Herman, CEO of Dentistry Support® Abstract In 2025, one of the most common frustrations among dental offices Declining Margins The American Dental Association (ADA, 2025) reports that nearly 61 percent of dental offices Whether your office uses in-house billing or a third-party company, these systems ensure resilience even The Integrity Factor: Staying Even When It Hurts Every thriving dental office eventually faces moments claim followed up, and every patient ledger balanced is an act of service that reflects on the entire office

Hours to Your Week Let’s be honest: you don’t have time to run a training academy inside your dental office

Her insurance benefits hadn’t been verified properly, resulting in an unexpected amount due that the office